Handle incoming and outgoing customer calls in a professional and courteous manner.
Respond to customer inquiries, complaints, and concerns with a proactive and solution-oriented approach.
Record customer interactions and ensure proper follow-up and documentation.
Provide accurate and timely solutions to customer issues.
Collaborate with internal teams to escalate and resolve complex problems effectively.
Achieve key performance metrics, including call handling time, customer satisfaction, and resolution rates.
Minimum qualification: Any Degree .
Experience: 0 – 2 years in customer service or a related field.
Strong communication and problem-solving skills.
Ability to handle customer complaints and provide accurate information.
Willingness to work 6 days a week during the day shift.