Customer Care Service

Job Summary:

We are seeking a dedicated and professional Customer Service Executive to join our team. The ideal candidate will provide exceptional service to customers by addressing inquiries, resolving issues, and ensuring customer satisfaction. You will be the first point of contact for customers, maintaining a positive company image through high-quality service.

Key Responsibilities:

• Customer Support: Respond to customer inquiries via phone, email, live chat, or social media, ensuring all interactions are friendly, efficient, and professional.

• Issue Resolution: Address customer complaints and issues, resolving them promptly and effectively. Escalate complex issues to the appropriate team members.

• Product Knowledge Maintain thorough knowledge of products, services, and policies to provide accurate and timely information to customers.

• Documentation: Record and update customer interactions, ensuring all details are accurately logged in the customer database.

• Feedback Collection: Actively gather customer feedback and provide insights to improve the customer experience and service delivery.

• Follow-up: Ensure post-service follow-up to verify that customer issues were resolved satisfactorily.

• Collaboration: Work closely with other departments such as Sales, Logistics, and Marketing to ensure smooth service delivery.

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Required Qualifications:

• High school diploma or equivalent (Bachelor’s degree preferred).

• Proven experience in customer service, retail, or similar roles.

• Excellent verbal and written communication skills.

• Strong problem-solving skills with the ability to handle difficult situations.

• Proficient in MS Office and experience with CRM software (e.g., Salesforce, Zendesk) is a plus.

• Ability to work in a fast-paced environment and manage multiple tasks efficiently.

• Attention to detail and strong organizational skills.

• Positive attitude with a strong customer-focused mindset.

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Desirable Skills:

•Fluent English

• Prior experience in handling social media customer service.

• Patience and empathy to effectively deal with customers.

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Work Conditions:

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 years of experience.

More about this Customer Care Service job

1. What is the eligibility criteria to apply for this Customer Care Service job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹18000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Customer Care Service job?
   Ans: This Customer Care Service job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Service job?
   Ans: No, there is no fee applicable for applying this Customer Care Service job and during the employment with the company, i.e., TEAM UP HR SERVICES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Service role?
   Ans: There is an immediate opening of 99 Customer Care Service at TEAM UP HR SERVICES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Service job?
   Ans: This Customer Care Service job has Day Shift.