Customer Care Service

Job Description – Customer Support Executive

Location: Koramangala 4th Block Bengaluru

Department: Customer Support Executive

Salary: 18k-20K Per month

Company: Bhash Software Labs Pvt. Ltd.

About Us

Bhash Software Labs is a leading provider of SMS, WhatsApp API, and communication solutions, empowering businesses to simplify their customer engagement. We are looking for passionate and customer-centric individuals to join our team as Customer Support Executives.

Role Overview

As a Customer Support Executive, you will be the first point of contact for our clients. You will assist them with product usage, resolve queries, handle complaints, and ensure a smooth experience across our communication platforms.

Key Responsibilities

Handle incoming calls, emails, and chat queries from customers.

Provide accurate information regarding our products and services (SMS, WhatsApp API, etc.).

Resolve customer complaints in a professional and timely manner.

Guide clients through product features, activations, and troubleshooting.

Maintain a high level of customer satisfaction by delivering quality support.

Coordinate with technical teams for escalated issues and follow up until resolution.

Document customer interactions, feedback, and recurring issues.

Contribute to process improvements and FAQs to reduce repetitive queries.

Requirements

Bachelor’s degree (preferred) or equivalent experience.

0–6 Months of experience in Customer Support / Technical Support / BPO / SaaS company.

Strong communication skills (English & Hindi required; knowledge of regional languages is a plus).

Ability to handle customer interactions with patience and empathy.

Basic knowledge of IT / software / CRM tools is an advantage.

Problem-solving attitude with attention to detail.

What We Offer

Competitive salary and performance-based incentives.

Training on communication tools and platforms.

Opportunity to work with a growing SaaS/Telecom technology company.

A supportive and collaborative work environment.

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Customer Care Service job

1. What is the eligibility criteria to apply for this Customer Care Service job?
   Ans: The candidate should be Graduate and above and above with Freshers of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹20000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Service job?
   Ans: This Customer Care Service job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Service job?
   Ans: No, there is no fee applicable for applying this Customer Care Service job and during the employment with the company, i.e., Propvito Technologies Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Service role?
   Ans: There is an immediate opening of 10 Customer Care Service at Propvito Technologies Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Service job?
   Ans: This Customer Care Service job has Day Shift.