Customer Care Service

18,000 - 33,000 /month

Policybazaar Insurance Brokers Private Limited

Sector 44 Gurgaon, Gurgaon

0 - 6+ years Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

Domestic Calling

International Calling

Query Resolution

Job Highlights

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: Insurance, PF

Job Description

We are looking for a Customer Care Service to join our team at Policybazaar Insurance Brokers Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to insurance. The role offers ₹18000 - ₹33000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 6+ years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Customer Care Service job

What skills and experience do you need for this Customer Care Service job?
Ans : To apply for this Customer Care Service job, candidates should have skills like Domestic Calling, International Calling, Query Resolution along with 0-7 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Care Service job ranges between ₹18,000-₹33,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Care Service job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 44 Gurgaon, Gurgaon.
How many vacancies are there for this Customer Care Service job?
Ans : There are 50 vacancies for this Customer Care Service role.
Is this job open for all genders?
Ans : Yes, this Customer Care Service job is open for both male and female candidates.
What are the key responsibilities of this Customer Care Service job?
Ans : As a Customer Care Service, key responsibilities include skills like Domestic Calling, International Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Care Service position is Sector 44 Gurgaon, Gurgaon.
Who is the right fit for this Customer Care Service job?
Ans : A candidate having skills like Domestic Calling, International Calling, Query Resolution with 0-7 years of experience is the right fit for this Customer Care Service job.
What makes this Customer Care Service job a good opportunity?
Ans : This Customer Care Service job is a good opportunity as it offers a salary between ₹18,000-₹33,000 per month. This is a Full Time job and has 50 openings.