Customer Care Service

We are looking for a Customer Care Service to join our team at Personal Network Ltd.. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹20,000 - ₹33,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

• Handle customer calls in a professional and efficient manner

• Address customer queries, concerns, and complaints with a problem-solving approach

• Maintain accurate records of customer interactions and follow-ups

• Provide timely and relevant information to customers to resolve their issues

• Work collaboratively with other teams to escalate and resolve complex issues

• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Key Responsibilities: -

1.Customer Interaction: Interact with customers via phone, email, chat, or other communication channels in a courteous and professional manner.

2.Issue Resolution: Identify and resolve customer inquiries, concerns, or issues promptly and effectively, ensuring customer satisfaction.

3.Product Knowledge: Develop a deep understanding of our products or services to provide accurate information and assist customers effectively.

4.Documentation: Maintain detailed and accurate records of customer interactions, including issues, resolutions, and follow-up actions.

5.Problem-Solving: Analyze customer problems, troubleshoot issues, and escalate complex cases to senior support staff when necessary.

6.Communication: Communicate effectively with other team members and departments to ensure seamless customer support and issue resolution.

7.Quality Assurance: Adhere to company policies and procedures to maintain high-quality standards of customer support.

8.Feedback: Gather and relay customer feedback and insights to the appropriate departments to improve products and services.

9.Continuous Learning:Participate in ongoing training and development programs to enhance your customer support skills and product knowledge

Job Requirements:

The minimum qualification for this role is 12th Pass and 6 months - 6 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Night shift.

If interested in the profile, call on 6361532602 / email to uma@personalnetworkindia.com

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 years of experience.