Customer Care Service

We are seeking a well-organized and proactive Service Coordinator to join our team at Nymbioz Biotech Pvt Ltd in JP Nagar, Bangalore. This role is responsible for managing service requests, coordinating engineers' schedules, and ensuring timely communication between customers and the service department.

Key Responsibilities:

• Coordinate and schedule service visits for field engineers based on customer requirements and urgency.

• Maintain accurate records of service calls, job completion, and customer feedback.

• Act as the primary point of contact for customer service inquiries, ensuring prompt resolution and follow-up.

• Track and manage service complaints, warranty issues, and AMC support.

• Prepare service reports, daily schedules, and assist in generating monthly performance data.

• Liaise between the service team, sales team, and logistics to ensure smooth workflow.

• Maintain inventory records for service-related parts and tools.

Job Requirements:

• Minimum qualification: Graduate in any discipline (B.Com, BBA, or similar).

• 1–3 years of experience in service coordination, customer support, or operations.

• Proficiency in MS Office and service management tools (ERP/CRM is a plus).

• Excellent communication, time management, and multitasking skills.

• Ability to handle customer interactions professionally and calmly under pressure.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Care Service job

1. What is the eligibility criteria to apply for this Customer Care Service job?
   Ans: The candidate should be Graduate and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Service job?
   Ans: This Customer Care Service job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Service job?
   Ans: No, there is no fee applicable for applying this Customer Care Service job and during the employment with the company, i.e., NYMBIOZ BIOTECH PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Service role?
   Ans: There is an immediate opening of 1 Customer Care Service at NYMBIOZ BIOTECH PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Service job?
   Ans: This Customer Care Service job has Day Shift.