Customer Care Service

Position: Customer Support Associate / Senior Associate

Band: U1 / U2

Industry: BPO / Customer Support

Employment Type: Full-time

Eligibility Criteria:

• Minimum qualification: 12th pass/Graduate.

• Freshers and experienced candidates can apply.

• Excellent English communication skills.

• Basic computer knowledge.

• Strong customer service orientation.

• Good interpersonal and problem-solving skills.

• Comfortable working in night shifts.

Job Responsibilities:

• Handle customer queries and concerns through voice calls

• Understand customer requirements and provide appropriate resolutions

• Deliver a professional and positive customer experience

• Resolve customer issues efficiently while maintaining service quality

• Meet defined productivity, quality, and performance metrics

• Accurately update customer information and interaction details in the system

• Follow process guidelines, quality standards, and company policies.

Shift Details

• Night shifts

• Candidates should be comfortable working in rotational/night shift schedules as required.

Perks & Benefits:

• Two-way cab/transportation facility.

• Opportunity to work on an international process.

• Career growth and development opportunities.

• Attractive salary package.

• Professional corporate work environment.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.