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Customer Care Service

salary 18,000 - 23,000 /month
company-logo
job companyMake My Trip
job location Sector 20 Gurgaon, Gurgaon
job experience0 - 1 years Experience in Customer Support / TeleCaller
99 Openings
full_time ఫుల్ టైమ్

కావాల్సిన Skills

Query Resolution

Job Highlights

sales
Industry Type: BPO
qualification
12th Pass and above
gender
All genders
jobShift
6 days working | Rotational Shift
star
Job Benefits: PF, Medical Benefits

Job వివరణ

We are looking for a Customer Care Service to join our team at MAKE MY TRIP. The role offers ₹18,000 - ₹23,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:



  • Manage incoming and outgoing calls in a professional manner.

  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

  • Log customer interactions and track follow-ups.

  • Offer timely and relevant solutions to resolve customer issues.

  • Collaborate with team members to escalate and address more complex concerns.

  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.



Job Requirements:


The minimum qualification for this role is 12th Pass and 0 - 1 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Rotational shift.

ఇతర details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Care Service job

  1. Can freshers or experienced candidates apply for this Customer Care Service role?
    Ans : Candidates who have a 12th Pass and above qualification with 0-1 years of experience can apply for this Customer Care Service role.
  2. What is the salary and job type for this role?
    Ans : The salary for this Customer Care Service job ranges between ₹18,000-₹23,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Customer Care Service job follows a Rotational shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Sector 20 Gurgaon, Gurgaon.
  5. How many openings are available for this position?
    Ans : There are 99 openings available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Care Service job is open for both male and female candidates.
  7. What are the key responsibilities of this Customer Care Service job?
    Ans : As a Customer Care Service, key responsibilities include skills like Query Resolution. This role is part of Customer Support / TeleCaller category.
  8. Where is this job located?
    Ans : This Customer Care Service job is located in Sector 20 Gurgaon, Gurgaon.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Query Resolution along with 0-1 years of experience is ideal for this Customer Care Service job.
  10. Why should you apply for this Customer Care Service job?
    Ans : This Customer Care Service job offers a salary between ₹18,000-₹23,000 per month. This is a Full Time opportunity and has 99 openings available.
Candidates can call HR for more info.
మరింత చదవండిdown-arrow

ఇతర details

Incentives

No

No. Of Working Days

6

Benefits

PF, Medical Benefits

Skills Required

Query Resolution

Shift

Rotational

Contract Job

No

Salary

₹ 18000 - ₹ 23000

English Proficiency

Yes

Contact Person

Elevate Hiring OPC Pvt Ltd

ఇంటర్వ్యూ అడ్రస్

gurgaon sector 20, Sector 20, Gurgaon
Posted a day ago
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