Customer Care Service

Roles And Responsibilities

• To create awareness about reimbursement claims submission. (Pre & Post Hospitalization)  

• Efficiently and effectively handle grievance / issue raised by patients, escalate issue to the team leader, as necessary. 

• Regularly Follow-up with Insurance company/TPA for claim status and Updates on ERP.

• Timely follow up with patient’s messages and provide updates to them in the WhatsApp group.

• Fetching Insurance Admissibility details from Insurance company/TPA. 

• Scan the medical documents given from submission.

•   Share the documents in patients WhatsApp group.

• Upload the documents in ERP
  

  Qualifications & Skills.

• Any Graduation

• Should have good listening skills.

• Excellent interpersonal & communication skills

• Should have good comprehensive skill.
  

  Experience.

  Freshers/ experience

Additional Skills.

·       Strong verbal skills – Fluency in English and other regional language (Added Advantage).

·       Strong problem-solving skills and enthusiasm for new tasks and challenges

·       Relationship building skills.

·       Ability to multitask and prioritize, with a strong work ethic and attention to detail

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Care Service job

1. What is the eligibility criteria to apply for this Customer Care Service job?
   Ans: The candidate should be Graduate and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Service job?
   Ans: This Customer Care Service job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Service job?
   Ans: No, there is no fee applicable for applying this Customer Care Service job and during the employment with the company, i.e., KARTHIKA CONSULTING & SOLUTIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Service role?
   Ans: There is an immediate opening of 2 Customer Care Service at KARTHIKA CONSULTING & SOLUTIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Service job?
   Ans: This Customer Care Service job has Day Shift.