Customer Care Service

Job Summary:

We are seeking a dedicated and personable Customer Service Representative (CSR) to join our team. The CSR will act as a liaison between the company and its customers, ensuring excellent service standards, responding efficiently to customer inquiries, and maintaining high customer satisfaction.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, live chat, or in person.

• Handle and resolve customer complaints with empathy and efficiency.

• Maintain accurate records of customer interactions and transactions.

• Provide product/service information, troubleshoot issues, and follow up to ensure resolution.

• Escalate complex issues to appropriate departments or supervisors.

• Process orders, forms, applications, and requests.

• Stay informed about company products, services, and policies.

• Support sales and marketing teams as needed.

Qualifications:

• High school diploma or equivalent; college degree preferred.

• Proven customer support experience or experience in a similar role.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and attention to detail.

• Ability to multitask, prioritize, and manage time effectively.

• Proficiency in Microsoft Office and customer service software (e.g., Zendesk, Salesforce).

Key Competencies:

• Patience and empathy

• Active listening

• Conflict resolution

• Teamwork and collaboration

• Adaptability and flexibility

Benefits:

• Competitive salary

• Health, dental, and vision insurance

• Paid time off and holidays

• Opportunities for growth and advancement

• Friendly and supportive work environment

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Care Service job

1. What is the eligibility criteria to apply for this Customer Care Service job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹14500 - ₹18500 per month + Incentives that depends on your interview. It's a Full Time job in Nagpur.
3. How many working days are there for this Customer Care Service job?
   Ans: This Customer Care Service job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Service job?
   Ans: No, there is no fee applicable for applying this Customer Care Service job and during the employment with the company, i.e., K SHYAM G MANAGEMENT.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Service role?
   Ans: There is an immediate opening of 10 Customer Care Service at K SHYAM G MANAGEMENT
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Service job?
   Ans: This Customer Care Service job has Day Shift.