Customer Care Service

Job Overview:

The Customer Support Associate (CSA) is responsible for providing exceptional customer service, ensuring that all inquiries are addressed efficiently, and resolving customer concerns promptly. The CSA will interact with customers via phone, email, chat, or social media, delivering solutions that meet the company's standards and enhance the overall customer experience.

Key Responsibilities:

• Customer Assistance: Respond to customer inquiries, complaints, and requests in a friendly, timely, and professional manner.

• Product Knowledge: Develop in-depth knowledge of the company’s products or services to assist customers with product-related questions.

• Issue Resolution: Identify and resolve customer issues, from technical problems to billing inquiries, ensuring customer satisfaction.

• Order Management: Assist customers with placing, tracking, or modifying orders as needed.

• Documentation: Accurately document all customer interactions, including complaints, feedback, and resolutions, using the company’s CRM system.

• Escalation: When necessary, escalate complex or unresolved issues to the appropriate departments or managers.

• Follow-up: Ensure that customer issues are fully resolved and follow up with customers to ensure their satisfaction.

• Feedback Collection: Gather and report customer feedback to help improve services, products, and processes.

• Team Collaboration: Work closely with other departments (sales, technical support, etc.) to provide a seamless customer experience.

Qualifications:

• Education: High school diploma or equivalent (a degree in business, communication, or related fields is a plus).

• Experience: Previous customer service or support experience is preferred but not required.

• Skills:

  • Strong communication skills (verbal and written).

  • Excellent problem-solving abilities.

  • Ability to work in a fast-paced environment.

  • Attention to detail and accuracy.

  • Proficiency with CRM software or the ability to quickly learn new systems.

  • Empathy and patience in handling customer concerns.

• Attributes:

  • Positive attitude and strong interpersonal skills.

  • Ability to manage stress and handle difficult situations calmly.

  • Strong organizational skills and multitasking abilities.

Working Conditions:

• This position may involve working flexible hours, including evenings and weekends, depending on the company’s operating hours.

• Some remote work options may be available, but the position typically requires in-office attendance.

Benefits:

• Competitive salary and performance-based bonuses.

• Health and wellness benefits.

• Paid time off and holidays.

• Professional development and training opportunities.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Care Service job

1. What is the eligibility criteria to apply for this Customer Care Service job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹13500 - ₹19500 per month + Incentives that depends on your interview. It's a Full Time job in Lucknow.
3. How many working days are there for this Customer Care Service job?
   Ans: This Customer Care Service job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Service job?
   Ans: No, there is no fee applicable for applying this Customer Care Service job and during the employment with the company, i.e., K SHYAM G MANAGEMENT.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Service role?
   Ans: There is an immediate opening of 10 Customer Care Service at K SHYAM G MANAGEMENT
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Service job?
   Ans: This Customer Care Service job has Day Shift.