Customer Care Service

Customer Service and Communication:

Logging calls for customers regarding product demonstration, installation, and complaints.

Resolving issues related to customer orders, product availability, and pricing.

Ensuring all customer queries are well-investigated and resolved.

Handling inbound and outbound calls.

Maintaining a customer-focused approach and answering inquiries using standard guidelines.

Taking ownership of complaints and queries and proactively following through to resolution.

Product Delivery and Coordination:

Arranging timely delivery of products from the store or warehouse to customers.

Coordinating with company personnel to record demonstration numbers and inform customers.

Managing the exchange of products and processing refunds.

Complaint Resolution and Repair Management:

Tracking the duration taken to attend to complaints and investigating reasons for delays.

Issuing Goods Acknowledgement Notes (GAN) for products with manufacturing defects and sending them for repair.

Informing customers when their repaired products are available.

Recording showroom defect complaints and coordinating with company personnel for repairs.

Administrative and Documentation:

Ensuring quick documentation of customer calls, complaints, and resolutions.

Escalating necessary queries to supervisors when required.

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 4 years of experience.

More about this Customer Care Service job

1. What is the eligibility criteria to apply for this Customer Care Service job?
   Ans: The candidate should be 12th Pass and above and above with 2 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹21000 per month + Incentives that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Service job?
   Ans: This Customer Care Service job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Service job?
   Ans: No, there is no fee applicable for applying this Customer Care Service job and during the employment with the company, i.e., INFINITI RETAIL LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Service role?
   Ans: There is an immediate opening of 2 Customer Care Service at INFINITI RETAIL LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Service job?
   Ans: This Customer Care Service job has Day Shift.