Customer Care Service

Customer Care Job Description - ConfirmTKT

Responsibilities

· Daily processing of calls received and outbound calls within assigned turnaround time

· Awareness of the client’s business, operational activities, and processes

· Adaptable to learn new processes, concepts, and skills

· Develops and maintains documentation

· Escalates issues and seeks advice when faced with complex issues/problems

· Minimize customer complaints and escalations by providing exceptional service and call control

· Keep process, technical, operational and sales knowledge (of self) maintained/updated

Skills

· Reliable, proactive approach to entrusted tasks

· Written and spoken ability to communicate in English for organizational interaction

· Fluent spoken ability to communicate in English and Hindi

· Working knowledge of MS Excel, MS Office

· Good presentation skills

· Flexibility to work in rotational shift and offs

Qualifications

Education: Any graduate/undergraduate from Govt. recognized universities, freshers acceptable

Experience: 0 - 6 months industry experience

Package

15,000 to 17,500 CTC per month

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Customer Care Service job

1. What is the eligibility criteria to apply for this Customer Care Service job?
   Ans: The candidate should be 12th Pass and above and above with Freshers of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹13000 - ₹16000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Service job?
   Ans: This Customer Care Service job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Service job?
   Ans: No, there is no fee applicable for applying this Customer Care Service job and during the employment with the company, i.e., GRASSROOTS SOLUTIONS AND SERVICES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Service role?
   Ans: There is an immediate opening of 50 Customer Care Service at GRASSROOTS SOLUTIONS AND SERVICES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Service job?
   Ans: This Customer Care Service job has Rotational Shift.