Customer Care Service

10,000 - 20,000 /month

Dolphy India Private Limited

Simada Gam, Surat

1 - 3 years Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: B2B Sales

Graduate and above

All genders

6 days working | Day Shift

Job Benefits: PF

Job Description

Manage customer care number, Attendance sheet

 Take leads from receiving direct call/sales team or managers and distribute the query to service coordinator and follow-up back

 Check every day open query list and reason for why this query is open after checking keep follow-up and solve query urgently

 Check all payment and create tax

 Check mail id and give them quick response

 Handle service coordinator and technician (branch and head office)

 Need to solve issue of technician and coordinator

 Take quick action on open query

 Order proceeds and slip handover to technician and check order packed or not

 Share tracking details and also reminder all pending work to coordinator

 Handle service mail id

 Handle all distributors and reseller

 Demo call attends and zoom meetings

 Technical knowledge

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Customer Care Service job

What skills and experience do you need for this Customer Care Service job?
Ans : To apply for this Customer Care Service job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 1-3 years of experience.
What salary is offered for this Customer Care Service job?
Ans : The salary for this Customer Care Service job ranges between ₹10,000-₹20,000 per month.
What shift and timings does this job follow?
Ans : This Customer Care Service job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Simada Gam, Surat.
How many vacancies are there for this Customer Care Service job?
Ans : There are 5 vacancies for this Customer Care Service role.
Is this job open for all genders?
Ans : Yes, this Customer Care Service job is open for both male and female candidates.
What does the role of Customer Care Service involve?
Ans : As a Customer Care Service, your work will involve skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Care Service position is Simada Gam, Surat.
Who is the right fit for this Customer Care Service job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process with 1-3 years of experience is the right fit for this Customer Care Service job.
What makes this Customer Care Service job a good opportunity?
Ans : This Customer Care Service job is a good opportunity as it offers a salary between ₹10,000-₹20,000 per month. This is a Full Time job and has 5 openings.