Customer Care Service

Job Title: Customer Service Associate (Blended Process - Chat + Voice)

Location: Gurugram, Haryana 122016

Work Mode: Work From Office

Working Days: 5 Days a Week (Rotational Shifts & Rotational Weekly Offs)

We are hiring Customer Service Associates for an international blended process (Chat + Voice). The ideal candidate should have strong communication skills and a customer-first mindset, with at least 6 months of experience in an international process.

Key Responsibilities:

Handle customer queries via chat and voice channels efficiently and professionally

Deliver exceptional customer service to ensure customer satisfaction and retention

Maintain accurate records of interactions and follow up on customer requests

Collaborate with internal teams to resolve issues in a timely manner

Adhere to process guidelines and achieve assigned targets

Required Qualifications:

Graduate in any field

Minimum 6 months of experience in an International Process (Chat/Voice)

Excellent verbal and written communication skills in English

Strong interpersonal and problem-solving skills

Willingness to work in rotational shifts and on rotational weekly offs

Skills Required:

Fluency in English – verbal and written

Customer service orientation

Ability to handle both chat and voice support channels

Basic computer proficiency

Interview Process:

HR Round

Operations Round

Versant Test

Salary:

₹25,000 to ₹31,000 CTC (based on experience and skillset)

Benefits & Perks:

Both Side Cabs Provided

5 Days Working

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6 years of experience.

More about this Customer Care Service job

1. What is the eligibility criteria to apply for this Customer Care Service job?
   Ans: The candidate should be Graduate and above and above with 6 months - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹31000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Customer Care Service job?
   Ans: This Customer Care Service job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Service job?
   Ans: No, there is no fee applicable for applying this Customer Care Service job and during the employment with the company, i.e., DEVDORT.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Service role?
   Ans: There is an immediate opening of 20 Customer Care Service at DEVDORT
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Service job?
   Ans: This Customer Care Service job has Rotational Shift.