Customer Care Service

Key Responsibilities:

• Handle inbound and outbound calls, emails, and chat support for customer queries.

• Assist patients and clients in understanding test reports and laboratory procedures.

• Provide accurate information regarding diagnostic tests, sample collection, and turnaround times.

• Coordinate with laboratory staff and phlebotomists for timely updates and resolutions.

• Manage escalations and ensure prompt redressal of issues.

• Maintain customer records, feedback, and complaint logs.

• Support sales/operations teams with client communication as required.

• Educate customers about available diagnostic packages, preventive check-ups, and promotions.

Requirements:

• Education: DMLT (Diploma in Medical Laboratory Technology) – mandatory.

• Strong communication skills in English, Hindi, and local language (if required).

• Basic knowledge of diagnostic tests, laboratory processes, and healthcare services.

• Good computer literacy (MS Office, CRM tools).

• Problem-solving ability with customer-oriented approach.

• Freshers with DMLT qualification may also apply.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Care Service job

1. What is the eligibility criteria to apply for this Customer Care Service job?
   Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹17000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Customer Care Service job?
   Ans: This Customer Care Service job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Service job?
   Ans: No, there is no fee applicable for applying this Customer Care Service job and during the employment with the company, i.e., CREDENT COLD CHAIN LOGISTICS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Service role?
   Ans: There is an immediate opening of 1 Customer Care Service at CREDENT COLD CHAIN LOGISTICS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Service job?
   Ans: This Customer Care Service job has Day Shift.