Customer Care Service

Key Responsibilities:

• Handle incoming calls, emails, and chat queries from customers.

• Resolve customer issues promptly and effectively, ensuring high satisfaction.

• Provide accurate product/service information to customers.

• Escalate unresolved issues to the concerned department.

• Maintain customer interaction records in CRM/database.

• Follow up with customers to ensure their queries are resolved.

• Support in retaining existing customers and building positive relationships.

• Meet daily/weekly/monthly customer support targets (TAT, SLA, etc.).

Requirements:

• Qualification: Graduate/Undergraduate (any stream).

• Experience: 0–2 years in customer service (freshers can apply).

• Good communication skills in English and local language.

• Basic computer knowledge (MS Office, email, CRM tools).

• Problem-solving attitude and patience in handling customer concerns.

• Ability to work in shifts if required.

Preferred Skills:

• Prior experience in call center/BPO/retail customer service.

• Multilingual communication ability.

• Strong listening and interpersonal skills.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Care Service job

1. What is the eligibility criteria to apply for this Customer Care Service job?
   Ans: The candidate should be Graduate and above and above with 6 months - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹17000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Customer Care Service job?
   Ans: This Customer Care Service job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Service job?
   Ans: No, there is no fee applicable for applying this Customer Care Service job and during the employment with the company, i.e., CREDENT COLD CHAIN LOGISTICS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Service role?
   Ans: There is an immediate opening of 3 Customer Care Service at CREDENT COLD CHAIN LOGISTICS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Service job?
   Ans: This Customer Care Service job has Day Shift.