Customer Care Service

Job Title: Account Manager – Customer Success

Location: Noida (Sector 2)

6 days working (from office) | 10 am : 7pm Second Sat Off

Role Description:

We are seeking a full-time Customer Support Representative to join our team in Noida. The role involve resolving their issues, ensuring a high level of customer

satisfaction, and managing subscription renewals. Key responsibilities include troubleshooting technical issues, addressing customer queries, renewals, and delivering solutions that meet user needs.

Key Responsibilities:

• Troubleshoot and resolve technical issues for the users.

• Handle customer inquiries and concerns promptly and effectively.

• Ensure customer satisfaction through excellent service and support.

• Manage and oversee subscription renewals, ensuring continuity of service for users.

• Communicate clearly and effectively with customers to understand and address their needs.

• Provide training to the new users on service functionalities.

• Collaborate with other departments to improve the product and customer experience.

Qualifications:

• Minimum 1 year experience in support function.

• Good communication skills with excellent command in English and should also be comfortable in Hindi

• Excellent problem-solving and analytical skills with a keen attention to detail.

• Working knowledge on Excel.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Care Service job

1. What is the eligibility criteria to apply for this Customer Care Service job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹33000 per month + Incentives that depends on your interview. It's a Full Time job in Noida.
3. How many working days are there for this Customer Care Service job?
   Ans: This Customer Care Service job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Service job?
   Ans: No, there is no fee applicable for applying this Customer Care Service job and during the employment with the company, i.e., Career Arena India Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Service role?
   Ans: There is an immediate opening of 5 Customer Care Service at Career Arena India Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Service job?
   Ans: This Customer Care Service job has Day Shift.