Customer Care Representative

Job Description – CRM Executive

Company: Yuti Designer Private Limited

Industry: Customized Bridal & Designer Blouse Manufacturing

Job Summary

We are looking for a CRM Executive with experience in CRM software handling and customer coordination. The candidate will be responsible for managing customer data, tracking orders, maintaining follow-ups, and ensuring smooth communication between customers and internal departments throughout the blouse production process.

The ideal candidate should have good communication skills, strong follow-up abilities, and experience handling CRM systems in a customer-oriented environment.

Key Responsibilities

Customer Relationship Management

Handle customer details, measurements, order history, trial updates, and delivery status through CRM software.

Maintain accurate customer records and regularly update the CRM system.

Track customer inquiries, follow-ups, and pending approvals.

Order Coordination

Coordinate with Fashion Advisors, Tailoring Team, Embroidery Team, and Production Team regarding customer orders.

Monitor blouse order stages including design confirmation, measurement verification, embroidery progress, trial, alterations, and delivery.

Ensure all order updates are properly entered in the CRM software.

Customer Communication

Contact customers regarding appointments, trials, alterations, pending approvals, and delivery schedules.

Handle customer concerns professionally and provide timely updates.

Maintain strong customer relationships to ensure customer satisfaction.

Follow-Up & Reporting

Follow up on pending customer responses and delayed orders.

Generate CRM reports for management regarding order status, customer feedback, and pending tasks.

Support the team in improving customer experience and operational efficiency.

Coordination & Support

Work closely with sales and production departments to ensure smooth order execution.

Assist management in maintaining customer service standards and workflow tracking.

Experience in CRM software handling is mandatory.

Good communication and customer handling skills.

Strong follow-up and coordination abilities.

Required Skills

Basic knowledge of Microsoft Excel and reporting.

Ability to manage multiple customer orders simultaneously.

Attention to detail and accuracy in data entry.

Preferred Experience

Experience in boutique, fashion, tailoring, bridal wear, or customized clothing industry is preferred.

Experience in handling customer order tracking and production coordination will be an added advantage.

Qualification

Any Graduate / Diploma

Minimum 6 month –5 years of CRM or customer coordination experience preferred.

Job Type

Full-Time

Work Location: Nagalkeni, Chromepet, Chennai

Contact : HR- 7305988418

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6 years of experience.