Customer Care Representative

Job Description – CRM Executive

Company: Yuti Designer Private Limited
Industry: Customized Bridal & Designer Blouse Manufacturing

Job Summary

We are looking for a CRM Executive with experience in CRM software handling and customer coordination. The candidate will be responsible for managing customer data, tracking orders, maintaining follow-ups, and ensuring smooth communication between customers and internal departments throughout the blouse production process.

The ideal candidate should have good communication skills, strong follow-up abilities, and experience handling CRM systems in a customer-oriented environment.

Key ResponsibilitiesCustomer Relationship Management

• Handle customer details, measurements, order history, trial updates, and delivery status through CRM software.

• Maintain accurate customer records and regularly update the CRM system.

• Track customer inquiries, follow-ups, and pending approvals.

Order Coordination

• Coordinate with Fashion Advisors, Tailoring Team, Embroidery Team, and Production Team regarding customer orders.

• Monitor blouse order stages including design confirmation, measurement verification, embroidery progress, trial, alterations, and delivery.

• Ensure all order updates are properly entered in the CRM software.

Customer Communication

• Contact customers regarding appointments, trials, alterations, pending approvals, and delivery schedules.

• Handle customer concerns professionally and provide timely updates.

• Maintain strong customer relationships to ensure customer satisfaction.

Follow-Up & Reporting

• Follow up on pending customer responses and delayed orders.

• Generate CRM reports for management regarding order status, customer feedback, and pending tasks.

• Support the team in improving customer experience and operational efficiency.

Coordination & Support

• Work closely with sales and production departments to ensure smooth order execution.

• Assist management in maintaining customer service standards and workflow tracking.

Required Skills

• Experience in CRM software handling is mandatory.

• Good communication and customer handling skills.

• Strong follow-up and coordination abilities.

• Basic knowledge of Microsoft Excel and reporting.

• Ability to manage multiple customer orders simultaneously.

• Attention to detail and accuracy in data entry.

Preferred Experience

• Experience in boutique, fashion, tailoring, bridal wear, or customized clothing industry is preferred.

• Experience in handling customer order tracking and production coordination will be an added advantage.

Qualification

• Any Graduate / Diploma

• Minimum 26 month –3 years of CRM or customer coordination experience preferred.

Job Type

• Full-Time

• Work Location: Nagalkeni, Chromepet, Chennai

Contact : HR- 7305988418

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.