Customer Care Representative

Job Title: Sr. Customer Care Representative
Jb Location: Ahmedabad
Salary Range: No bar for the right candidate
Education: Any Graduate

About Company:

Winny Immigration and Education Services Ltd. is an established company with expertise in several verticals of immigration, international education, career counselling and coaching. Winny, as it is popularly known, has consistently been delivering quality and reliable services for the past 42+ years. Trust, strong work ethics, professionalism, and commitment are the main pillars of our organisation.

Website: https://winnyimmigration.com/

Roles & Responsibilities:

 Manage Escalations:

 Handle escalated customer queries with professionalism and a problem solving approach.

 Ensure prompt resolution to maintain high customer satisfaction levels.

Coordination Across Departments:

 Collaborate with internal teams to streamline communication and ensure seamless service delivery.

 Act as a liaison between departments to address and resolve customer concerns effectively.

Customer Relationship Management:

 Build and maintain strong, positive relationships with customers.

 Provide accurate and timely support to enhance customer trust and loyalty.

 Understand and resolve client concerns with professionalism and urgency, proactively identifying and addressing issues to prevent future escalations and ensure a seamless customer experience.

Communication Excellence:

 Draft clear and professional emails to address client concerns and queries.

 Offer precise and thorough responses to enhance customer understanding and satisfaction.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Care Representative job

1. What is the eligibility criteria to apply for this Customer Care Representative job?
   Ans: The candidate should be Graduate and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹15000 per month that depends on your interview. It's a Full Time job in Ahmedabad.
3. How many working days are there for this Customer Care Representative job?
   Ans: This Customer Care Representative job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Representative job?
   Ans: No, there is no fee applicable for applying this Customer Care Representative job and during the employment with the company, i.e., Winny Immigration & Education Services Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Representative role?
   Ans: There is an immediate opening of 1 Customer Care Representative at Winny Immigration & Education Services Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Representative job?
   Ans: This Customer Care Representative job has Day Shift.