Customer Care Representative

17,000 - 18,000 /month

Victa Earlyjobs Technologies Private Limited

Somajiguda, Hyderabad

1 - 2 years Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

Industry Type: BPO

Languages: Hindi, Telugu

Graduate and above

All genders

6 days working | Rotational Shift

Job Description

We are looking for a Customer Service Representative to join our team for BPO Company. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹17,000 - ₹18,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Answer inbound customer calls and resolve queries related to banking services and products.
Provide accurate and timely information while maintaining high service quality.
Build positive customer relationships by ensuring clear communication in English and regional language.
Maintain detailed records of customer interactions in the system.
Escalate unresolved or complex issues to the appropriate department.
Meet daily/weekly performance metrics like call handling time, resolution, and quality.
Ensure compliance with company policies, process guidelines, and regulatory requirements.

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 2 years of experience with the age group of 22-30 years. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Care Representative job

What skills and experience do you need for this Customer Care Representative job?
Ans : To apply for this Customer Care Representative job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 1-2 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹17,000-₹18,000 per month in this Customer Care Representative position.
What shift and timings does this job follow?
Ans : This Customer Care Representative job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Somajiguda, Hyderabad.
How many vacancies are there for this Customer Care Representative job?
Ans : There are 50 vacancies for this Customer Care Representative role.
Is this job open for all genders?
Ans : Yes, this Customer Care Representative job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Care Representative, you will work on skills like Computer Knowledge, Domestic Calling, Query Resolution.
What is the job location for this position?
Ans : The job location for this Customer Care Representative position is Somajiguda, Hyderabad.
Who is the right fit for this Customer Care Representative job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution with 1-2 years of experience is the right fit for this Customer Care Representative job.
What makes this Customer Care Representative job a good opportunity?
Ans : This Customer Care Representative job is a good opportunity as it offers a salary between ₹17,000-₹18,000 per month. This is a Full Time job and has 50 openings.