Customer Care Representative

20,000 - 35,000 /month

Transcom India

Kharadi, Pune

0 - 1 years Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

Domestic Calling

Query Resolution

Job Highlights

Industry Type: Health/ Term Insurance

Languages: Hindi

Graduate and above

All genders

6 days working | Rotational Shift

Job Benefits: PF, Medical Benefits

Job Description

We are looking for a Customer Care Representative to join our team Transcom. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Health/ Term Insurance. The role offers ₹20000 - ₹35000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 0 - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Care Representative job

What is the eligibility criteria to apply for this Customer Care Representative job?
Ans: The candidate should be Graduate and above and above with 0 - 1 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹20000 - ₹35000 per month that depends on your interview. It's a Full Time job in Pune.
How many working days are there for this Customer Care Representative job?
Ans: This Customer Care Representative job will have 6 working days.
Are there any charges applicable while applying or joining this Customer Care Representative job?
Ans: No, there is no fee applicable for applying this Customer Care Representative job and during the employment with the company, i.e., Transcom India.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Customer Care Representative role?
Ans: There is an immediate opening of 50 Customer Care Representative at Transcom India
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Customer Care Representative job?
Ans: This Customer Care Representative job has Rotational Shift.

Candidates can call HR for more info.

Other Details

No. Of Working Days

Benefits

PF, Medical Benefits

Skills Required

Domestic Calling, Query Resolution

Shift

Rotational

Salary

₹ 20000 - ₹ 35000

Regional Languages

Hindi

English Proficiency

Yes

Contact Person

Saroj Kumar

Interview Address

Kharadi Pune

Posted 10+ days ago

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Job Hai > Jobs in Pune > Customer Support / TeleCaller Jobs in Pune > Customer Care Representative