Customer Care Representative

We are looking for a Customer Care Representative to join Leading MNCs to handle customer calls, provide exceptional customer support and resolve queries related to BPO. The role offers an attractive in-hand salary of ₹15,000 - ₹45,000 and opportunities for growth.

Key Responsibilities:

• Handle customer calls professionally and efficiently.

• Address customer queries, resolve concerns and manage complaints.

• Keep records of customer interactions and follow up when required.

• Provide customers with accurate information to help resolve their issues.

• Meet performance targets and work with other departments to manage complex issues.
  

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 4 years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 5 days working during the Rotational shift.

📌 Position: Customer Support Executive
Location: Pune
Employment Type: Full-time
Salary : As per the process
Shift: [Day / Rotational / Night – as applicable]

✨ Role Overview

A Customer Support Executive is responsible for delivering a seamless customer experience by addressing queries, resolving concerns, and providing accurate information regarding products or services. The role demands excellent communication, problem-solving ability, and a strong customer-first attitude.

🔑 Key Responsibilities

• Handle customer inquiries via voice, ensuring timely and professional responses.

• Identify customer needs and provide appropriate solutions or alternatives.

• Maintain a high level of product/process knowledge to assist customers effectively.

• Resolve customer complaints while maintaining service-level agreements (SLAs).

• Document interactions accurately in the CRM or internal systems.

• Collaborate with internal teams (operations, QA, tech, etc.) for escalated issues.

• Follow communication guidelines, scripts, and policies consistently.

• Meet daily/weekly performance metrics such as AHT, CSAT, FCR, and quality scores.

• Provide feedback on process gaps to improve customer experience.

• Ensure customer satisfaction through active listening and empathy.
  

🎯 Required Skills & Qualifications

• HSC/Graduate from any stream (depending on company requirement).

• Excellent verbal and written communication skills.

• Strong interpersonal and customer-handling skills.

• Basic computer knowledge and ability to navigate multiple systems.

• Problem-solving attitude with attention to detail.

• Ability to work in rotational shifts (if required).

• Prior experience in customer support (voice/chat/email) is an added advantage.
  

⭐ Preferred Qualities

• Patience and active listening.

• Ability to remain calm under pressure.

• Team player with a positive attitude.

• Quick learner with adaptability to new tools and processes.
  

🎁 Benefits (Optional Section)

• Attractive salary with performance incentives.

• Health insurance and ESI/ PF (if applicable).

• Cab facility (one-way or both ways).

• Growth opportunities within the organization.

• Paid training and skill development programs.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 4 years of experience.

More about this Customer Care Representative job

1. What is the eligibility criteria to apply for this Customer Care Representative job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹45000 per month + Incentives that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Customer Care Representative job?
   Ans: This Customer Care Representative job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Representative job?
   Ans: No, there is no fee applicable for applying this Customer Care Representative job and during the employment with the company, i.e., Talent Bridge.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Representative role?
   Ans: There is an immediate opening of 25 Customer Care Representative at Talent Bridge
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Representative job?
   Ans: This Customer Care Representative job has Rotational Shift.