Customer Care Representative

Job Title: 
Customer Service Representative 

Location: 
Vadodara 

Job Type: 
Full-time 

About the Role: 
We are looking for dynamic and customer-oriented individuals to join our team as Customer Service Representatives. In this role, you will interact with customers via phone, email, or chat, providing assistance with their inquiries, resolving concerns, and ensuring a positive experience with our client’s products or services. Depending on the business requirement, selected candidates may also be assigned to Content Moderation duties. 

Key Responsibilities: 

• Deliver exceptional service to customers while meeting Key Performance Indicators (KPIs) 

• Interact with customers in a professional and courteous manner through inbound/outbound calls or digital channels 

• Clarify and understand customer requirements using decision-support tools and available resources 

• Resolve customer issues effectively while maintaining a high level of empathy and rapport 

• Offer relevant products or services that align with customer needs 

• Accurately document interactions and update call tracking systems 

• Participate in initiatives aimed at improving customer satisfaction and overall business performance 

• Maintain up-to-date knowledge of products and services 

• Refer complex issues or unresolved concerns to senior staff or appropriate resources 

Candidate Profile: 

• Graduate or Undergraduate in any discipline 

• 0–3 years of experience in customer service or related fields 

• Excellent verbal and written communication skills 

• Basic computer knowledge and strong navigation skills 

• Ability to multitask and adapt to a fast-paced environment  

• Flexibility to work in rotational shifts 

• Comfortable with repetitive tasks and high productivity requirements 

Preferred Skills: 

• Strong problem-solving and analytical abilities 

• Capable of managing complex queries and providing effective resolutions 

• Ability to work independently and take ownership of issues 

• Good Communication in Gujarati,Hindi and English  

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Care Representative job

1. What is the eligibility criteria to apply for this Customer Care Representative job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹13000 - ₹18000 per month that depends on your interview. It's a Full Time job in Vadodara.
3. How many working days are there for this Customer Care Representative job?
   Ans: This Customer Care Representative job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Representative job?
   Ans: No, there is no fee applicable for applying this Customer Care Representative job and during the employment with the company, i.e., SMART LION PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Representative role?
   Ans: There is an immediate opening of 99 Customer Care Representative at SMART LION PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Representative job?
   Ans: This Customer Care Representative job has Rotational Shift.