Customer Care Representative

Key Responsibilities:

• Respond to customer queries in a timely and accurate manner via phone, email, chat, or social media.

• Troubleshoot issues, provide product-related information, and guide users through features or onboarding.

• Maintain a high level of professionalism, empathy, and customer focus during all interactions.

• Record customer interactions, transactions, comments, and complaints using CRM tools.

• Collaborate with the product, logistics, and tech teams to resolve complex customer issues.

• Identify customer needs and help customers use specific features or services.

• Monitor customer complaints and follow up to ensure resolution and satisfaction.

• Escalate unresolved issues to appropriate internal teams when necessary.

• Meet daily, weekly, and monthly targets related to response time, resolution time, and customer satisfaction.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 4 years of experience.

More about this Customer Care Representative job

1. What is the eligibility criteria to apply for this Customer Care Representative job?
   Ans: The candidate should be Graduate and above and above with 6 months - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹14000 - ₹16000 per month that depends on your interview. It's a Full Time job in Noida.
3. How many working days are there for this Customer Care Representative job?
   Ans: This Customer Care Representative job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Representative job?
   Ans: No, there is no fee applicable for applying this Customer Care Representative job and during the employment with the company, i.e., ROXXY INDIA RETAIL.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Representative role?
   Ans: There is an immediate opening of 2 Customer Care Representative at ROXXY INDIA RETAIL
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Representative job?
   Ans: This Customer Care Representative job has Day Shift.