Customer Care Representative

15,000 - 20,000 /month

Roche International

Panjim Market, Panjim

0 - 2 years Experience in Customer Support / TeleCaller

1 Opening

Full Time

Skills Required

Domestic Calling

International Calling

Query Resolution

Job Highlights

Industry Type: Telecom / ISP

12th Pass and above

Males Only

6 days working | Rotational Shift

Job Description

Customer Support: Provide timely, accurate, and friendly assistance to customers via phone, email, and in-app chat.  Issue Resolution: Handle customer complaints, concerns, and feedback, working to resolve issues in a professional and effective manner.  App Assistance: Help customers with technical issues related to the GOAMILES app, including payment, booking rides, and troubleshooting.  Information Sharing: Educate customers about new services, features, and updates within the GOAMILES app.  Maintain Customer Satisfaction: Ensure customers have a positive experience from start to finish, promoting a high level of customer retention and loyalty.  Collaboration: Work closely with the operations and technical teams to escalate and resolve complex issues promptly.  Feedback Collection: Gather feedback from customers and provide insights to management for improving services and the customer experience.  Documentation: Keep accurate records of customer interactions and transactions in the CRM system.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Care Representative job

What skills and experience do you need for this Customer Care Representative job?
Ans : To apply for this Customer Care Representative job, candidates should have skills like Domestic Calling, International Calling, Query Resolution along with 0-2 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹15,000-₹20,000 per month in this Customer Care Representative position.
What shift and timings does this job follow?
Ans : This Customer Care Representative job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Panjim Market, Panjim.
How many openings are available for this position?
Ans : There is 1 opening available for this position.
Who can apply for this job?
Ans : Candidates who have a 12th Pass and above qualification with 0-2 years of experience can apply for this Customer Care Representative job. Only male candidates can apply.
What work will you do in this role?
Ans : As a Customer Care Representative, you will work on skills like Domestic Calling, International Calling, Query Resolution.
Where is this job located?
Ans : This Customer Care Representative job is located in Panjim Market, Panjim.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling, International Calling, Query Resolution along with 0-2 years of experience is ideal for this Customer Care Representative job.
Why should you apply for this Customer Care Representative job?
Ans : This Customer Care Representative job offers a salary between ₹15,000-₹20,000 per month. This is a Full Time opportunity and has 1 openings available.