Customer Care Representative

Patient Support Specialist

Location: Bellandur | Vajram Esteva, Marathahalli - Sarjapur Outer Ring Rd, Devarabisanahalli, Bellandur, Bengaluru, Karnataka - 560103

Job Type: Full-Time

Experience Required

• Minimum 6 months of experience in healthcare BPO or similar domain

Key Skills & Requirements

• Typing Speed: Minimum 28 words per minute (WPM) with 98% accuracy

• English Proficiency: B1H level or higher (excellent verbal and written communication skills)

• Basic understanding of US healthcare processes (patient care, claims, pharmacy support, or member call preferred)

• Strong attention to detail and ability to work in a fast-paced environment

• Proficiency in using MS Office tools and CRM systems is a plus

Key Responsibilities

• Handle inbound and outbound calls related to US healthcare queries such as patient care, pharmacy support, grievance, and appeal cases

• Provide accurate information while maintaining professionalism and empathy

• Ensure all data entry and updates are accurate and timely

• Collaborate with cross-functional teams to resolve customer concerns

• Adhere to compliance standards and data privacy regulations in healthcare (e.g., HIPAA)

Additional Details

• Shift Timings: Night Shift (Rotational)

• Week Off: Rotational

• Work Environment: Work from Office

Note: https://resultscx.com/  ResultsCX: Overview | LinkedIn  ResultsCX  is a leading provider of transformational Customer Experience Management (CXM) solutions to 75+ global brands, including Fortune 100 and 500 companies. For 30+ years, we have been driving superior customer and business outcomes for brands across Healthcare, Media, Telecom, Fast Growth technology, Retail, Banking and Financial Services, and other industries. Our award-winning approach helps brands prioritize investments and build digitally influenced customer journeys, creating high-value impact across three areas: Revenue Acceleration, Cost Optimization, and Enhanced Experience. Supported by 23,000+ colleagues and 25+ engagement hubs worldwide, our innovative solutions and services solve persistent customer experience challenges, making life easier for millions of consumers.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Care Representative job

1. What is the eligibility criteria to apply for this Customer Care Representative job?
   Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹23000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Representative job?
   Ans: This Customer Care Representative job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Representative job?
   Ans: No, there is no fee applicable for applying this Customer Care Representative job and during the employment with the company, i.e., Resultscx.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Representative role?
   Ans: There is an immediate opening of 20 Customer Care Representative at Resultscx
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Representative job?
   Ans: This Customer Care Representative job has Night Shift.