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Customer Care Representative

salary 20,000 - 25,000 /month
company-logo
job companyRenrui Hr Services India
job location Sector 63 Noida, Noida
job experience1 - 4 years Experience in Customer Support / TeleCaller
10 Openings
full_time Full Time

Skills Required

Domestic Calling
Query Resolution

Job Highlights

sales
Industry Type: BPO
qualification
All Education levels
gender
All genders
jobShift
6 days working | Rotational Shift
star
Job Benefits: Insurance, PF

Job Description

Job description :

Responsibilities

· Manage large amounts of inbound and outbound calls in a timely manner

· Handle customer queries over Call or chat

· Follow communication “scripts” when handling different topics

· Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

· Build sustainable relationships and engage customers by taking the extra mile

· Keep records of all conversations in our call center database in a comprehensible way

· Frequently attend up skilling sessions to improve knowledge and performance level

· Meet personal/team qualitative and quantitative targets

Requirements and skills

· A minimum qualification of high school/diploma is required

· A higher degree would be an advantage (pursuing not allowed)

· Previous experience in a customer support role would be of great advantage

· Strong phone and verbal communication skills along with active listening (English)

· Good written and verbal communication skills

· Must have good data entry and typing abilities

· Customer focus and adaptability to different personality types

· proficient in relevant computer applications

· Ability to multi-task, set priorities and manage time effectively

· Flexible to work in rotational shifts and week-off’s

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this Customer Care Representative job

  1. What qualifications and experience are required for this Customer Care Representative position?
    Ans : Candidates should have All Education levels with 1-4 years of experience and skills like Domestic Calling, Query Resolution.
  2. What is the salary and job type for this role?
    Ans : The salary for this Customer Care Representative job ranges between ₹20,000-₹25,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Customer Care Representative job follows a Rotational shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Sector 63 Noida, Noida.
  5. How many vacancies are there for this Customer Care Representative job?
    Ans : There are 10 vacancies for this Customer Care Representative role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Care Representative job is open for both male and female candidates.
  7. What are the key responsibilities of this Customer Care Representative job?
    Ans : As a Customer Care Representative, key responsibilities include skills like Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this Customer Care Representative position is Sector 63 Noida, Noida.
  9. Who is the right fit for this Customer Care Representative job?
    Ans : A candidate having skills like Domestic Calling, Query Resolution with 1-4 years of experience is the right fit for this Customer Care Representative job.
  10. What makes this Customer Care Representative job a good opportunity?
    Ans : This Customer Care Representative job is a good opportunity as it offers a salary between ₹20,000-₹25,000 per month. This is a Full Time job and has 10 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

PF, Insurance

Skills Required

Domestic Calling, Query Resolution, Calling, Customer services, voice process, voices support

Shift

Rotational

Contract Job

No

Salary

₹ 20000 - ₹ 25000

English Proficiency

Yes

Contact Person

Sakshi

Interview Address

H Block, Sector 63, Noida
Posted 9 hours ago
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