Customer Care Representative

The Sleep Company

Role - CRM Customer Support Executive

Interview - Monday to Saturday | Time: 11:00 AM – 5:00 PM

Roles and Responsibility

• Manage escalated customer queries through email and phone with empathy and efficiency.

• Conduct in-depth issue analysis and collaborate with cross-functional teams for resolution.

• Ensure timely responses and maintain SLA compliance.

• Document detailed case notes and resolution steps in CRM tools.

• Identify recurring problems and contribute to process and product improvements.

• Maintain a customer-first approach and high service quality standards.

Key Skills:

• Excellent verbal and written communication

• Strong problem-solving and analytical thinking

• Patience and conflict resolution

• Experience with CRM tools (e.g., Zendesk, Freshdesk, Salesforce)

• Multitasking and time management

• Ability to remain calm under pressure

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Care Representative job

1. What is the eligibility criteria to apply for this Customer Care Representative job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹28500 per month + Incentives that depends on your interview. It's a Full Time job in Mumbai.
3. How many working days are there for this Customer Care Representative job?
   Ans: This Customer Care Representative job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Representative job?
   Ans: No, there is no fee applicable for applying this Customer Care Representative job and during the employment with the company, i.e., NIKHIL JAYANTILAL SHAH PROP OF TELE CONNECT.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Representative role?
   Ans: There is an immediate opening of 10 Customer Care Representative at NIKHIL JAYANTILAL SHAH PROP OF TELE CONNECT
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Representative job?
   Ans: This Customer Care Representative job has Day Shift.