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Customer Care Representative

salary 20,000 - 29,000 /month*
company-logo
job companyKnack Global
job location Sitapura Industrial Area, Jaipur
incentive₹5,000 incentives included
job experience6+ months Experience in Customer Support / TeleCaller
Replies in 24hrs
50 Openings
Incentives included
full_time Full Time

Skills Required

International Calling

Job Highlights

sales
Industry Type: Healthcare
qualification
Graduate and above
gender
All genders
jobShift
5 days working | Night Shift
star
Job Benefits: Cab, Meal

Job Description

We are looking for a Customer Care Representative to join our team at Knack Global. The role offers ₹20000 - ₹29000 and involves managing customer calls, delivering outstanding customer service related to Healthcare. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:



  • Manage incoming and outgoing calls in a professional manner.

  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

  • Log customer interactions and track follow-ups.

  • Offer timely and relevant solutions to resolve customer issues.

  • Collaborate with team members to escalate and address more complex concerns.

  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.



Job Requirements:


The minimum qualification for this role is Graduate and 0.5 - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Night shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 6+ years Experience.

More about this Customer Care Representative job

  1. Who is eligible to apply for this Customer Care Representative job at Knack Global?
    Ans : Candidates should have a Graduate and above qualification and skills like International Calling for this Customer Care Representative job offered by Knack Global.
  2. How much can you earn in this position?
    Ans : You can earn between ₹20,000-₹29,000 per month in this Customer Care Representative position.
  3. What shift and timings does this job follow?
    Ans : This Customer Care Representative job follows a Night shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Sitapura Industrial Area, Jaipur.
  5. How many vacancies are there for this Customer Care Representative job?
    Ans : There are 50 vacancies for this Customer Care Representative role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Care Representative job is open for both male and female candidates.
  7. What work will you do in this role?
    Ans : As a Customer Care Representative, you will work on skills like International Calling.
  8. What is the job location for this position?
    Ans : The job location for this Customer Care Representative position is Sitapura Industrial Area, Jaipur.
  9. Who is the right fit for this Customer Care Representative job?
    Ans : A candidate having skills like International Calling with 1-7 years of experience is the right fit for this Customer Care Representative job.
  10. What makes this Customer Care Representative job a good opportunity?
    Ans : This Customer Care Representative job is a good opportunity as it offers a salary between ₹20,000-₹29,000 per month. This is a Full Time job and has 50 openings.
Candidates can call HR for more info.
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Other Details

Incentives

Yes

No. Of Working Days

5

Benefits

Cab, Meal

Skills Required

International Calling

Shift

Night

Contract Job

No

Salary

₹ 20000 - ₹ 29000

English Proficiency

Yes

Contact Person

Parul Sharma

Interview Address

Sitapura Industrial Area
Posted 10+ days ago
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