A Naukri Group company
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A Naukri Group companyLoginHire Local Staff
10,000 - 19,000 /month
Hippo Cloud Technologies Private Limited
YousufGuda, Hyderabad
0 - 6 months Experience in Customer Support / TeleCaller
Full Time
Customer Service Executive
Job Description: Customer Service Executive
Company: Hippocloud Technologies
Location: Hyderabad
Experience: 0-1 year
Qualification: Any Graduate
Job Overview:
As a Customer Service Executive, you will be responsible for providing excellent customer service to clients
You will handle customer inquiries, resolve complaints, and provide information about company products and services.
The role involves communicating with customers primarily through voice calls.
Responsibilities:
Handle incoming customer calls and provide assistance in a professional and courteous manner.
Address customer inquiries, complaints, and provide appropriate solutions.
Maintain accurate and detailed records of customer interactions and transactions.
Collaborate with team members and other departments to ensure customer satisfaction.
Stay updated on company products, services, and policies to provide accurate information to customers.
Follow communication scripts and guidelines to ensure consistent and effective customer interactions.
Identify and escalate priority issues to the appropriate department or supervisor.
Provide feedback and suggestions for process improvements to enhance customer experience.
Requirements:
