Customer Care Representative

13,000 - 16,000 /month

Grassroots Solutions & Services Private Limited

Vasanth nagar, Bangalore

Freshers in Customer Support / TeleCaller

10 Openings

Full Time

Industry Type: BPO

Languages: Hindi, Tamil

12th Pass and above

All genders

6 days working | Rotational Shift

Job Benefits: PF

Key Responsibilities

Respond to customer inquiries via phone, email, chat, or social media.
Resolve customer complaints and issues in a professional and timely manner.
Provide accurate information about products, services, policies, and procedures.
Record customer interactions and maintain detailed customer records.
Escalate complex issues to relevant departments when necessary.
Follow up with customers to ensure issues are resolved satisfactorily.
Process orders, returns, refunds, or service requests as required.
Meet performance metrics such as response time, resolution rate, and customer satisfaction scores.
Identify recurring customer issues and provide feedback for process improvements.
Maintain a thorough understanding of company products and services.

Required Skills

It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

Can freshers or experienced candidates apply for this Customer Care Representative role?
Ans : Candidates who have a 12th Pass and above qualification can apply for this Customer Care Representative role.
What is the salary and job type for this role?
Ans : The salary for this Customer Care Representative job ranges between ₹13,000-₹16,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Care Representative job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Vasanth nagar, Bangalore.
How many vacancies are there for this Customer Care Representative job?
Ans : There are 10 vacancies for this Customer Care Representative role.
Is this job open for all genders?
Ans : Yes, this Customer Care Representative job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Customer Care Representative position is Vasanth nagar, Bangalore.
What makes this Customer Care Representative job a good opportunity?
Ans : This Customer Care Representative job is a good opportunity as it offers a salary between ₹13,000-₹16,000 per month. This is a Full Time job and has 10 openings.