Customer Care Representative

Job Description – Customer Care Officer (CCO)

Designation: Customer Care Officer
Department: Customer Service
Reporting To: Service Manager / Area Manager

Responsibilities

1. Handle customer calls, emails, and service requests.

2. Log service complaints in the system (with accuracy).

3. Coordinate with engineers and dealers for timely resolution.

4. Track open service calls and ensure closure within TAT.

5. Maintain customer satisfaction and escalate unresolved cases.

6. Generate daily/weekly service reports.

Key Skills

• Good communication skills (Hindi, English preferred).

• Basic computer knowledge (MS Excel, Service Portal).

• Customer handling and problem-solving skills.

Qualification

• Graduate / Diploma (any stream).

• 1–3 years experience in customer service preferred.

Job Description – Store Incharge

Designation: Store Incharge
Department: Service / Spare Parts
Reporting To: Service Head / Regional Manager

Responsibilities

1. Manage spare parts inventory (inward/outward).

2. Issue parts to engineers as per service requirements.

3. Maintain stock register & system entries daily.

4. Conduct monthly stock audits and reconciliation.

5. Coordinate with HO / vendors for stock replenishment.

6. Ensure proper storage & safety of parts.

Key Skills

• Knowledge of stock management / ERP / Excel.

• Organizing and record-keeping ability.

• Basic technical knowledge of spare parts preferred.

Qualification

• Graduate / Diploma (Commerce or Supply Chain preferred).

• 2–4 years experience in store/inventory handling.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Customer Care Representative job

1. What is the eligibility criteria to apply for this Customer Care Representative job?
   Ans: The candidate should be All Education levels and above with 1 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹18000 per month that depends on your interview. It's a Full Time job in Panchkula.
3. How many working days are there for this Customer Care Representative job?
   Ans: This Customer Care Representative job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Representative job?
   Ans: No, there is no fee applicable for applying this Customer Care Representative job and during the employment with the company, i.e., FORTUNE ENTERPRISES.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Representative role?
   Ans: There is an immediate opening of 5 Customer Care Representative at FORTUNE ENTERPRISES
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Representative job?
   Ans: This Customer Care Representative job has Day Shift.