Customer Care Representative

We are seeking a dedicated and customer-focused Customer Support Representative to join our team. In this role, you will serve as the first point of contact for customers, helping them resolve issues, answer questions, and ensure a positive experience with our products or services.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.

• Provide accurate information regarding products, services, orders, and company policies.

• Troubleshoot and resolve customer complaints or technical issues efficiently.

• Record customer interactions and maintain detailed records in the support system or CRM.

• Escalate complex issues to the appropriate department or supervisor.

• Follow up with customers to ensure their issues are fully resolved and they are satisfied.

• Maintain a positive, empathetic, and professional attitude at all times.

• Stay up to date on product knowledge and company updates to provide accurate assistance.

Requirements:

• High school diploma or equivalent; bachelor’s degree preferred.

• Previous experience in customer service or support is a plus.

• Excellent communication skills, both verbal and written.

• Strong problem-solving and multitasking abilities.

• Patience, empathy, and a customer-first attitude.

• We need immediate joiner.

Contact

HR manager- Shristy Gupta

7835825860

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Care Representative job

1. What is the eligibility criteria to apply for this Customer Care Representative job?
   Ans: The candidate should be Graduate and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Customer Care Representative job?
   Ans: This Customer Care Representative job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Representative job?
   Ans: No, there is no fee applicable for applying this Customer Care Representative job and during the employment with the company, i.e., EKANSH GLOBAL PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Representative role?
   Ans: There is an immediate opening of 2 Customer Care Representative at EKANSH GLOBAL PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Representative job?
   Ans: This Customer Care Representative job has Day Shift.