Customer Care Representative

We are seeking a dedicated and detail-oriented Customer Care Executive to join our operations team in Mohali (Bestech Business Tower, Sector-66). This role is responsible for live monitoring of CCTV feeds, identifying unusual or suspicious activities, and ensuring timely reporting and escalation of incidents in line with company protocols. The ideal candidate will possess strong observational skills, a disciplined approach to work, and a commitment to maintaining high standards of security and operational efficiency.

Key Responsibilities:

• Monitor real-time CCTV footage of multiple locations with precision and vigilance.

• Identify, assess, and report unusual activities or security incidents accurately and promptly.

• Document observations and maintain detailed daily incident logs.

• Coordinate with internal teams for escalations and incident resolution.

• Ensure compliance with data security and confidentiality policies.

• Maintain shift handover reports and adhere to established monitoring protocols.

Candidate Requirements:

• Minimum educational qualification: 12th Pass (Graduation preferred)

• 0–1 year of experience in CCTV monitoring, control room operations, or related fields (Freshers are welcome)

• Basic proficiency in computer operations and typing

• Strong observational and analytical skills

• Ability to work night shifts and maintain consistent focus

• Professional attitude with a sense of responsibility and urgency

Benefits:

• Competitive fixed salary with performance-based incentives

• Exposure to international (U.S.) security operations

• Structured shift schedule and professional work environment

• Opportunity for growth within a tech-enabled surveillance company

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Care Representative job

1. What is the eligibility criteria to apply for this Customer Care Representative job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹18000 per month that depends on your interview. It's a Full Time job in Mohali.
3. How many working days are there for this Customer Care Representative job?
   Ans: This Customer Care Representative job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Representative job?
   Ans: No, there is no fee applicable for applying this Customer Care Representative job and during the employment with the company, i.e., DIRE SURVEILLANCE PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Representative role?
   Ans: There is an immediate opening of 20 Customer Care Representative at DIRE SURVEILLANCE PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Representative job?
   Ans: This Customer Care Representative job has Night Shift.