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Customer Care Representative

salary 20,000 - 26,000 /month
company-logo
job companyConcentrix
job location Sector 128 Noida, Noida
job experience1 - 2 years Experience in Customer Support / TeleCaller
30 Openings
full_time Full Time

Skills Required

International Calling

Job Highlights

sales
Industry Type: BPO
qualification
Graduate and above
gender
All genders
jobShift
09:00 AM - 06:00 PM | 5 days working | Rotational Shift
star
Job Benefits: Cab, PF, Medical Benefits

Job Description

We are looking for a Customer Care Representative to join our team at Concentrix. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to . The role offers ₹20000 - ₹26000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

  • Handle customer calls in a professional and efficient manner

  • Address customer queries, concerns, and complaints with a problem-solving approach

  • Maintain accurate records of customer interactions and follow-ups

  • Provide timely and relevant information to customers to resolve their issues

  • Work collaboratively with other teams to escalate and resolve complex issues

  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduate and 1 - 2 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Rotational shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Care Representative job

  1. What qualifications and experience are required for this Customer Care Representative position?
    Ans : Candidates should have a Graduate and above qualification with 1-2 years of experience and skills like International Calling.
  2. What is the salary and job type for this role?
    Ans : The salary for this Customer Care Representative job ranges between ₹20,000-₹26,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Customer Care Representative job follows a Rotational shift with timings from 09:00 AM - 06:00 PM.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Sector 128 Noida, Noida.
  5. How many vacancies are there for this Customer Care Representative job?
    Ans : There are 30 vacancies for this Customer Care Representative role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Care Representative job is open for both male and female candidates.
  7. What are the key responsibilities of this Customer Care Representative job?
    Ans : As a Customer Care Representative, key responsibilities include skills like International Calling. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this Customer Care Representative position is Sector 128 Noida, Noida.
  9. Who is the right fit for this Customer Care Representative job?
    Ans : A candidate having skills like International Calling with 1-2 years of experience is the right fit for this Customer Care Representative job.
  10. What makes this Customer Care Representative job a good opportunity?
    Ans : This Customer Care Representative job is a good opportunity as it offers a salary between ₹20,000-₹26,000 per month. This is a Full Time job and has 30 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

5

Benefits

Cab, PF, Medical Benefits

Skills Required

International Calling

Shift

Rotational

Contract Job

No

Salary

₹ 20000 - ₹ 26000

Contact Person

Devesh Singh
Posted 10+ days ago
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