Customer Care Representative

15,000 - 18,000 /month

Cannac Trends Private Limited

Dwarka Mor, Delhi

0 - 2 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: B2C Sales

12th Pass and above

All genders

6 days working | Day Shift

PAN Card, Aadhar Card, Bank Account

Job Description

Job Title: Customer Service Representative

About Cannac
Cannac is a growing fashion and lifestyle brand focused on delivering quality products and a smooth customer experience. We believe great customer support is as important as great products, and we’re looking for someone who can be the voice of our brand and support our customers with empathy and clarity.

Job Description

We are looking for a Customer Service Representative who can handle customer interactions across multiple platforms and ensure a positive experience at every touchpoint.

Roles & Responsibilities

Respond to customer queries across all platforms linked with the brand (WhatsApp, Instagram, Email, Website chat, etc.)
Handle order-related queries, delivery issues, returns, refunds, and general customer concerns
Communicate clearly and professionally in English (written & spoken)
Understand customer issues empathetically and provide effective solutions
Maintain a problem-solving mindset and ensure timely resolution of queries
Coordinate with internal teams when required to resolve customer concerns

Skills & Requirements

Good English communication skills (both written and spoken)
Strong empathy and patience while dealing with customers
A proactive query-solving attitude
Ability to manage multiple conversations across platforms
Basic computer knowledge

Working Details

Working Timings: 10:30 AM to 7:00 PM
Working Days: As discussed during the interview

Salary

Salary will be based on skills, experience, and interview performance

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Care Representative job

What skills and experience do you need for this Customer Care Representative job?
Ans : To apply for this Customer Care Representative job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 0-2 years of experience.
What salary is offered for this Customer Care Representative job?
Ans : The salary for this Customer Care Representative job ranges between ₹15,000-₹18,000 per month.
What shift and timings does this job follow?
Ans : This Customer Care Representative job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Dwarka Mor, Delhi.
How many vacancies are there for this Customer Care Representative job?
Ans : There are 2 vacancies for this Customer Care Representative role.
Is this job open for all genders?
Ans : Yes, this Customer Care Representative job is open for both male and female candidates.
What does the role of Customer Care Representative involve?
Ans : As a Customer Care Representative, your work will involve skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Care Representative position is Dwarka Mor, Delhi.
Who is the right fit for this Customer Care Representative job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process with 0-2 years of experience is the right fit for this Customer Care Representative job.
What makes this Customer Care Representative job a good opportunity?
Ans : This Customer Care Representative job is a good opportunity as it offers a salary between ₹15,000-₹18,000 per month. This is a Full Time job and has 2 openings.