Customer Care Representative

Job Title: Customer Service Representative

About Cannac
Cannac is a growing fashion and lifestyle brand focused on delivering quality products and a smooth customer experience. We believe great customer support is as important as great products, and we’re looking for someone who can be the voice of our brand and support our customers with empathy and clarity.

Job Description

We are looking for a Customer Service Representative who can handle customer interactions across multiple platforms and ensure a positive experience at every touchpoint.

Roles & Responsibilities

• Respond to customer queries across all platforms linked with the brand (WhatsApp, Instagram, Email, Website chat, etc.)

• Handle order-related queries, delivery issues, returns, refunds, and general customer concerns

• Communicate clearly and professionally in English (written & spoken)

• Understand customer issues empathetically and provide effective solutions

• Maintain a problem-solving mindset and ensure timely resolution of queries

• Coordinate with internal teams when required to resolve customer concerns

Skills & Requirements

• Good English communication skills (both written and spoken)

• Strong empathy and patience while dealing with customers

• A proactive query-solving attitude

• Ability to manage multiple conversations across platforms

• Basic computer knowledge

Working Details

• Working Timings: 11:00 AM to 7:00 PM

• Working Days: As discussed during the interview

Salary

• Salary will be based on skills, experience, and interview performance

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.