Customer Care Representative

Job Title: Customer Support Executive (Multilingual – English + Hindi/Bengali/Kannada)
Location: Bangalore
Shift: Rotational Shifts (6 days working)
Profile: Domestic Voice/Non-Voice Process

Job Overview:
We are looking for enthusiastic and customer-focused individuals with proficiency in English + Hindi, along with Bengali or Kannada, to join our Domestic Customer Support team. The role involves handling customer queries and complaints through voice and/or non-voice channels in a professional and timely manner.

Key Responsibilities:

• Interact with customers via phone, email, or chat to resolve their issues.

• Understand customer needs and provide appropriate solutions or escalate as required.

• Maintain a positive and professional attitude toward customers.

• Log and document customer interactions accurately.

• Meet daily and weekly targets in terms of response time, resolution, and customer satisfaction.

• Work in rotational shifts, including weekends and public holidays, as scheduled.

Language Requirements:

• Mandatory: Fluency in English and Hindi

• Preferred: Fluency in either Bengali or Kannada

Key Skills & Qualifications:

• Minimum qualification: 12th Pass / Graduate

• Prior experience in customer support is an advantage, but freshers can also apply.

• Strong communication and interpersonal skills.

• Good listening and problem-solving abilities.

• Ability to work in a fast-paced environment and handle pressure.

• Flexible with rotational shifts and a 6-day working schedule.

Benefits:

• Competitive salary with performance incentives

• On-the-job training and career development

• Friendly and supportive work environment

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Care Representative job

1. What is the eligibility criteria to apply for this Customer Care Representative job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹35000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Customer Care Representative job?
   Ans: This Customer Care Representative job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Representative job?
   Ans: No, there is no fee applicable for applying this Customer Care Representative job and during the employment with the company, i.e., Arise Solution.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Representative role?
   Ans: There is an immediate opening of 51 Customer Care Representative at Arise Solution
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Representative job?
   Ans: This Customer Care Representative job has Rotational Shift.