Customer Care Representative

Job Title: Customer service representative (Female) – Soft Play
Area Location: Gaur city Mall
Reports To: Play Area Manager / Store Manager
Department: Operations
Job Summary:
As a CSR in our Soft Play Area, you will be responsible for creating a safe, engaging, and welcoming environment for children and their families. You will supervise play, assist in events and birthday parties, maintain cleanliness and hygiene standards, and ensure that all safety protocols are followed.
Key Responsibilities:
Child Engagement & Supervision
• Greet and interact with children and parents warmly and professionally.
• Supervise children actively to ensure safe play at all times.
• Engage with children through games, storytelling, and play-based learning activities.
• Encourage inclusive play and monitor for any signs of unsafe or rough behavior.
Safety & Hygiene
• Ensure all play equipment is safe, clean, and well-maintained.
• Follow daily hygiene and sanitization routines for the play area and toys.
• Report any hazards, incidents, or maintenance issues promptly.
Customer Service
• Assist families with check-in, orientation, and queries regarding play rules.
• Handle feedback or concerns in a calm and helpful manner.
• Promote additional services such as birthday party packages or café items. Birthday/Event Support
• Assist in planning and executing birthday parties and events.
• Coordinate with catering, decorators, and parents for smooth event flow.
• Maintain enthusiasm and energy throughout party activities.
Team Support
• Work collaboratively with other staff members and management.
• Participate in regular training and team meetings.
• Be flexible with shift timing and assigned responsibilities.
Qualifications & Requirements:
• 12th Pass or equivalent (Graduation preferred).
• Prior experience in customer service or hospitality is a plus , FRESHERS can apply too .
• Good communication and interpersonal skills.

• Friendly, energetic, and child-loving personality.
• Physically fit and comfortable being active throughout the shift.
• Basic understanding of first aid and child safety is a bonus.
Working Hours:
• Rotational shifts, including weekends and holidays.
• Morning Shift Timing: 10:00 To 19;00
• Night Shift Timing: 13:30 – 22:30
• Flexibility required for extended hours during events or peak periods.
Working Conditions:
• Indoor work environment with continuous interaction with children.
• Uniform and grooming standards must be maintained as per company policy.
Benefits:
• On-the-job training
• Incentives
• Opportunities for growth in operations and child care services
• Fun and energetic work environment • Internal transfer in entire landmark group
• Drop Facility will be provided to second shift employee .

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Care Representative job

1. What is the eligibility criteria to apply for this Customer Care Representative job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹15000 per month that depends on your interview. It's a Full Time job in Greater Noida.
3. How many working days are there for this Customer Care Representative job?
   Ans: This Customer Care Representative job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Care Representative job?
   Ans: No, there is no fee applicable for applying this Customer Care Representative job and during the employment with the company, i.e., 360 HR SERVICES.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Representative role?
   Ans: There is an immediate opening of 8 Customer Care Representative at 360 HR SERVICES
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Representative job?
   Ans: This Customer Care Representative job has Day Shift.