Customer Care Officer

15,000 - 17,200 /month*

Shoppers Stop Limited

Field job

Chennai Central R.S, Chennai

₹2,000 incentives included

0 - 2 years Experience in Customer Support / TeleCaller

8 Openings

Incentives included

Full Time

Job Highlights

Graduate and above

All genders

6 days working | Day Shift

PAN Card, Aadhar Card, Bank Account

Job Description

ChatGPTYou said:Give me a jd for shoppers *URGENT RECRUITMENT* Customer Care AssociateLocation: ChennaiStore Name :Shoppers StopCompensation: ₹14,800 per month + attractive incentives Minimum education:10th/12 PassInterested candidates may send their resumes or walk in for an interview.Contact Person:HR NishanthiPhone: 7010808975ChatGPT said:Here’s a polished Job Description (JD) for Customer Care Associate with the URGENT RECRUITMENT tag — you can use this to share in job portals, WhatsApp groups, notice boards, etc.:URGENT RECRUITMENTCustomer Care AssociateLocation: ChennaiStore: Shoppers StopCompensation: ₹14,800 / month + Attractive IncentivesAbout the RoleAs a Customer Care Associate, you will be the frontline ambassador of Shoppers Stop, ensuring that every customer receives prompt, courteous, and solutions-oriented support. You will be responsible for assisting customers in-store, managing queries, handling complaints, and helping drive customer satisfaction.Key ResponsibilitiesGreet and assist customers in a friendly, professional mannerUnderstand customer needs and respond to inquiries regarding products, store policies, and promotionsHandle customer complaints or escalations in a calm and constructive way, ensuring proper resolutionCoordinate with other store departments (sales, billing, inventory) to resolve issuesMaintain records of customer interactions, feedback, and actions takenUphold store standards of customer service, cleanliness, and presentationSupport periodic customer engagement initiatives, surveys, or loyalty programsMeet or exceed individual and team targets / KPIs related to customer satisfaction, resolution time, etc.Eligibility & RequirementsMinimum Education: 10th Pass or 12th PassExcellent communication skills (verbal & written) in English and Tamil (or local language)Pleasant personality with good interpersonal skillsAbility to handle pressure, multitask, and problem-solve on the flyBasic computer literacy (MS Office, email)Prior experience in retail, hospitality, or customer service is a plus but not mandatoryWillingness to work flexible store hours, including weekends and holidaysWhat We OfferFixed monthly pay: ₹14,800Additional attractive incentives based on performanceOn-site training & career growth opportunitiesHealthy work environment & team cultureHow to Apply / Walk-in InterviewContact Person: HR NishanthiPhone: 7010808975Walk in with your updated resume and a recent photographInterview venue: [You can insert the address of the store / interview location here]If you like, I can also help you format this as a poster (for printing) or design for sharing via WhatsApp / social media. Would you like me to do that?You said:*URGENT RECRUITMENT* Customer Care AssociateLocation: ChennaiStore Name :Shoppers StopCompensation: ₹14,800 per month + attractive incentives with pf statutory Minimum education:10th/12 PassInterested candidates may send their resumes or walk in for an interview.Contact Person:HR NishanthiPhone: 7010808975ChatGPT said:Here’s an updated and polished URGENT RECRUITMENT job posting including PF statutory detail:URGENT RECRUITMENTCustomer Care AssociateLocation: ChennaiStore: Shoppers StopCompensation: ₹14,800 / month + Attractive IncentivesBenefits: PF (statutory) as per lawRole SummaryYou will serve as the first point of contact for customers in-store, providing assistance, resolving queries, and ensuring a delightful shopping experience that aligns with Shoppers Stop’s standards.Key ResponsibilitiesGreet customers and assist them in navigating products, offers, and store servicesHandle incoming customer queries, feedback, and complaints, ensuring timely resolutionLiaise with sales, billing, and inventory teams to achieve prompt solutionsMaintain accurate records of interactions, responses, and follow-upsEnsure the store environment (cleanliness, displays) reflects brand standardsParticipate in customer engagement initiatives, loyalty programs, surveys, etc.Meet defined individual and team KPIs related to customer satisfaction and service metricsRequired Qualifications & SkillsMinimum Education: 10th Pass or 12th PassExcellent verbal communication skills in English & Tamil (or local language)Presentable appearance, confident interpersonal skillsAbility to multitask, stay calm under pressure, and quickly resolve issuesBasic computer skills (email, MS Office)Prior experience in retail or customer service is a plus, but not mandatoryWillingness to work flexible hours including weekends, holidaysWhat You GetFixed salary: ₹14,800 / monthPerformance-based incentives & bonusesStatutory PF (Provident Fund) benefitTraining and opportunities for growth within the organizationSupportive work culture & exposure to retail operationsHow to Apply / Interview ProcessContact Person: HR NishanthiPhone: 7010808975Submit your updated resume (with a recent photo)Walk-in Interview: Bring your resume and original educational certificates(You may insert the interview address / store address here)

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Customer Care Officer job

What is the eligibility criteria to apply for this Customer Care Officer job?
Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹15000 - ₹17000 per month + Incentives that depends on your interview. It's a Full Time job in Chennai.
How many working days are there for this Customer Care Officer job?
Ans: This Customer Care Officer job will have 6 working days.
Are there any charges applicable while applying or joining this Customer Care Officer job?
Ans: No, there is no fee applicable for applying this Customer Care Officer job and during the employment with the company, i.e., Shoppers Stop Limited.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Customer Care Officer role?
Ans: There is an immediate opening of 8 Customer Care Officer at Shoppers Stop Limited
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Customer Care Officer job?
Ans: This Customer Care Officer job has Day Shift.