Job Responsibilities:
● Answer customer calls and assist them with their queries.
● Book bus tickets for customers as per their requirements.
● Provide customers with information about bus routes, timings, availability, fares, and ticket details.
● Check and verify bus tickets booked through e-commerce/online platforms.
● Maintain proper records of booked and cancelled tickets.
● Coordinate with customers and bus operators regarding ticket-related issues.
● Handle cancellations, changes, and other basic ticket-related requests.
● Ensure all bookings and customer details are entered correctly in the system.
● Provide polite and helpful customer service at all times.