Customer Care Officer

18,000 - 38,000 /month

Globuzzcation Metier Endeavour Private Limited

Work from home

6 - 24 months Experience in Customer Support / TeleCaller

50 Openings

Work From Home

Full Time

Skills Required

Computer Knowledge

Query Resolution

Job Highlights

Industry Type: Banking

Languages: Hindi

All Education levels

Females Only

5 days working | Day Shift

Internet Connection, PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Customer Care Officer to join our team at Globuzzcation Metier Endeavour Private Limited. The role offers ₹ 18,000 - ₹ 38,000 and involves managing customer calls, delivering outstanding customer service related to Banking. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is below 10th and 0.5 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Customer Care Officer job

What qualifications and experience are required for this Customer Care Officer position?
Ans : Candidates should have All Education levels with 1-2 years of experience and skills like Computer Knowledge, Query Resolution.
What is the salary and job type for this role?
Ans : The salary for this Customer Care Officer job ranges between ₹18,000-₹38,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Care Officer job follows a Day shift.
Can this job be done remotely?
Ans : Yes, this job can be done remotely as it is a work from home job.
How many vacancies are there for this Customer Care Officer job?
Ans : There are 50 vacancies for this Customer Care Officer role.
Which candidates are eligible to apply?
Ans : Candidates from all education levels with 1-2 years of experience are eligible to apply for this Customer Care Officer role. Only female candidates are eligible.
What are the key responsibilities of this Customer Care Officer job?
Ans : As a Customer Care Officer, key responsibilities include skills like Computer Knowledge, Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Care Officer position is Boirdadar, Raigarh.
Who is the right fit for this Customer Care Officer job?
Ans : A candidate having skills like Computer Knowledge, Query Resolution with 1-2 years of experience is the right fit for this Customer Care Officer job.
What makes this Customer Care Officer job a good opportunity?
Ans : This Customer Care Officer job is a good opportunity as it offers a salary between ₹18,000-₹38,000 per month. This is a Full Time job and has 50 openings.