Customer Care Officer

Job Description: Customer Care Executive (BPO)
Location: 3rd Floor, Reliance Smart Bazaar, NH-33, Mango, Jamshedpur, Jharkhand
Industry: BPO / Customer Support
Employment Type: Full-time
Salary: Up to ₹15,000 in-hand (based on experience & process)
Experience: Freshers & Experienced candidates welcome
Role Overview
We are hiring Customer Care Executives to handle Voice, Chat, and Email processes. The role involves delivering excellent customer support, resolving queries efficiently, and ensuring a positive customer experience.
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Key Responsibilities
• Handle customer interactions via Voice / Chat / Email channels
• Understand customer issues and provide timely and accurate resolutions
• Maintain professionalism and service quality standards
• Document customer interactions and update systems accurately
• Meet individual and team performance metrics (TAT, quality, productivity)
• Follow process guidelines and compliance standards
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Eligibility & Skills Required
• Minimum 12th pass / Graduate
• Good communication skills in English & Hindi.
• Basic computer knowledge
• Customer-focused attitude with problem-solving skills
• Ability to work in rotational shifts (as per process requirement)
• Willingness to work from office in Jamshedpur

What We Offer
• Salary up to ₹15,000 in-hand
• Incentives (for selected processes)
• Professional work environment
• Growth and learning opportunities
• On-the-job training

Preferred Candidates
Immediate joiners
Freshers looking to start a career in BPO
Candidates with prior Customer Support / Call Center experience

If you are interested directly call/whatsaap on : 8595779678

Or mail your cv on : sakshi.kumari@fivesdigital.com

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.