Customer Care Officer

FiveS Digital is Hiring!
Work From Office Opportunity (Blended Process)

Industry: BPO
Job Type: Full-Time
Salary: 13,000 for fresher & 15,000 for BPO experience (minimum 06 months)
Experience: Freshers & Experienced candidates welcome

Role Overview
We are looking for Chat Support Executives to handle Chat and Email support processes. The role focuses on providing high-quality customer service, resolving queries efficiently, and ensuring a positive customer experience.

Key Responsibilities
• Handle customer interactions through Chat / Email
• Understand customer concerns and provide accurate resolutions
• Maintain professionalism and service quality standards
• Document interactions and update customer records accurately
• Meet performance metrics such as TAT, Quality, and Productivity
• Adhere to process guidelines and compliance requirements

Eligibility & Required Skills
• Minimum 12th Pass / Graduate
• Good communication skills in English
• Basic computer knowledge
• Customer-oriented mindset with problem-solving skills
• Willingness to work in rotational shifts (as per process)

What We Offer
• Professional and supportive work environment
• Growth and learning opportunities
• Complete on-the-job training

Preferred Candidates
• Immediate joiners
• Freshers starting their career in BPO
• Candidates with prior Customer Support / Call Center experience


Contact- 8595779678
Email - sakshi.kumari@fivesdigital.com

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.