Customer Care Officer

13,000 - 15,000 /month

Fives Digital

Dimna, Jamshedpur

0 - 6 months Experience in Customer Support / TeleCaller

25 Openings

Full Time

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

6 days working | Day Shift

Job Description

FiveS Digital is Hiring!
Work From Office Opportunity (Blended Process)

Industry: BPO
Job Type: Full-Time
Salary: 13,000 for fresher & 15,000 for BPO experience (minimum 06 months)
Experience: Freshers & Experienced candidates welcome

Role Overview
We are looking for Chat Support Executives to handle Chat and Email support processes. The role focuses on providing high-quality customer service, resolving queries efficiently, and ensuring a positive customer experience.

Key Responsibilities
• Handle customer interactions through Chat / Email
• Understand customer concerns and provide accurate resolutions
• Maintain professionalism and service quality standards
• Document interactions and update customer records accurately
• Meet performance metrics such as TAT, Quality, and Productivity
• Adhere to process guidelines and compliance requirements

Eligibility & Required Skills
• Minimum 12th Pass / Graduate
• Good communication skills in English
• Basic computer knowledge
• Customer-oriented mindset with problem-solving skills
• Willingness to work in rotational shifts (as per process)

What We Offer
• Professional and supportive work environment
• Growth and learning opportunities
• Complete on-the-job training

Preferred Candidates
• Immediate joiners
• Freshers starting their career in BPO
• Candidates with prior Customer Support / Call Center experience

Contact- 8595779678
Email - sakshi.kumari@fivesdigital.com

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Care Officer job

Can freshers or experienced candidates apply for this Customer Care Officer role?
Ans : Candidates who have a 12th Pass and above qualification with 0-1 years of experience can apply for this Customer Care Officer role.
How much can you earn in this position?
Ans : You can earn between ₹13,000-₹15,000 per month in this Customer Care Officer position.
What shift and timings does this job follow?
Ans : This Customer Care Officer job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Dimna, Jamshedpur.
How many openings are available for this position?
Ans : There are 25 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Care Officer job is open for both male and female candidates.
Where is this job located?
Ans : This Customer Care Officer job is located in Dimna, Jamshedpur.
Why should you apply for this Customer Care Officer job?
Ans : This Customer Care Officer job offers a salary between ₹13,000-₹15,000 per month. This is a Full Time opportunity and has 25 openings available.