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Customer Care Officer

salary 13,000 - 18,000 /month
company-logo
job companyFive Splash Infotech Private Limited
job location Mango, Jamshedpur
job experience0 - 1 years Experience in Customer Support / TeleCaller
20 Openings
full_time Full Time

Skills Required

Domestic Calling
Query Resolution
Non-voice/Chat Process

Job Highlights

sales
Industry Type: BPO
qualification
12th Pass and above
gender
All genders
jobShift
6 days working | Rotational Shift
star
Job Benefits: Insurance, PF

Job Description

We are looking for a Customer Care Officer to join our team at Five Splash Infotech Private Limited. The role offers ₹13,000 - ₹18,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:



  • Manage incoming and outgoing calls in a professional manner.

  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

  • Log customer interactions and track follow-ups.

  • Offer timely and relevant solutions to resolve customer issues.

  • Collaborate with team members to escalate and address more complex concerns.

  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.



Job Requirements:


The minimum qualification for this role is 12th Pass and 0 - 1 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Rotational shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Care Officer job

  1. What skills and experience do you need for this Customer Care Officer job?
    Ans : To apply for this Customer Care Officer job, candidates should have skills like Domestic Calling, Query Resolution, Non-voice/Chat Process along with 0-1 years of experience.
  2. What salary is offered for this Customer Care Officer job?
    Ans : The salary for this Customer Care Officer job ranges between ₹13,000-₹18,000 per month.
  3. What shift and timings does this job follow?
    Ans : This Customer Care Officer job follows a Rotational shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Mango, Jamshedpur.
  5. How many openings are available for this position?
    Ans : There are 20 openings available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Care Officer job is open for both male and female candidates.
  7. What does the role of Customer Care Officer involve?
    Ans : As a Customer Care Officer, your work will involve skills like Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
  8. Where is this job located?
    Ans : This Customer Care Officer job is located in Mango, Jamshedpur.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Domestic Calling, Query Resolution, Non-voice/Chat Process along with 0-1 years of experience is ideal for this Customer Care Officer job.
  10. Why should you apply for this Customer Care Officer job?
    Ans : This Customer Care Officer job offers a salary between ₹13,000-₹18,000 per month. This is a Full Time opportunity and has 20 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

PF, Insurance

Skills Required

Domestic Calling, Query Resolution, Non-voice/Chat Process

Shift

Rotational

Contract Job

No

Salary

₹ 13000 - ₹ 18000

English Proficiency

Yes

Contact Person

Nayan

Interview Address

Zone 1 Mall, Reliance Smart Bazaar Building, Plot No-1560, NH-33, 3rd Floor, PO, PS Mango, Jamshedpur, Jharkhand 831012, Dimna, Jamshedpur
Posted 10+ days ago
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