Customer Care Officer

13,500 - 18,000 /month

Five Splash Infotech Private Limited

C Block Sector 62 Noida, Noida

6 - 12 months Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Languages: Hindi

Graduate and above

All genders

6 days working | Rotational Shift

Job Benefits: Medical Benefits

Job Description

We are looking for a Customer Care Officer to join our team at Five Splash Infotech Private Limited. The role offers ₹ 13500 - ₹ 18000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate Pass and 6 - 1 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Rotational shift.

contact HR Muskan

contact - 9958502124

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Care Officer job

What skills and experience do you need for this Customer Care Officer job?
Ans : To apply for this Customer Care Officer job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 1-1 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Care Officer job ranges between ₹13,500-₹18,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Care Officer job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in C Block Sector 62 Noida, Noida.
How many openings are available for this position?
Ans : There are 50 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Care Officer job is open for both male and female candidates.
What are the key responsibilities of this Customer Care Officer job?
Ans : As a Customer Care Officer, key responsibilities include skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Care Officer job is located in C Block Sector 62 Noida, Noida.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 1-1 years of experience is ideal for this Customer Care Officer job.
Why should you apply for this Customer Care Officer job?
Ans : This Customer Care Officer job offers a salary between ₹13,500-₹18,000 per month. This is a Full Time opportunity and has 50 openings available.