Customer Care Officer

10,000 - 15,000 /month

Epic Solutions

New Palasia, Indore

Freshers in Customer Support / TeleCaller

50 Openings

Full Time

Contract

Job Highlights

Industry Type: Healthcare

12th Pass and above

All genders

09:00 AM - 06:00 PM | 6 days working | Day Shift

Job Description

We are looking for a Customer Care Officer to join our team at Epic Solutions. The role offers ₹ 10,000 - ₹ 15,000 and involves managing customer calls, delivering outstanding customer service related to Healthcare. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and candidate must be a fresher. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Customer Care Officer job

Can freshers or experienced candidates apply for this Customer Care Officer role?
Ans : Candidates who have a 12th Pass and above qualification can apply for this Customer Care Officer role.
What is the salary and job type for this role?
Ans : The salary for this Customer Care Officer job ranges between ₹10,000-₹15,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Care Officer job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in New Palasia, Indore.
How many vacancies are there for this Customer Care Officer job?
Ans : There are 50 vacancies for this Customer Care Officer role.
Is this job open for all genders?
Ans : Yes, this Customer Care Officer job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Customer Care Officer position is New Palasia, Indore.
What makes this Customer Care Officer job a good opportunity?
Ans : This Customer Care Officer job is a good opportunity as it offers a salary between ₹10,000-₹15,000 per month. This is a Full Time job and has 50 openings.