Customer Care Officer

About the Role:

As an Air Ticketing Executive, you will be responsible for managing flight bookings, modifications, cancellations, and customer queries related to air travel. You will interact directly with customers, travel agents, and airline partners to ensure accurate and timely ticket issuance and support. This role is ideal for someone with a strong understanding of airline reservation systems, fare rules, and a customer-first approach. You will play a vital part in delivering smooth and efficient travel experiences.

Key Responsibilities

1. Flight Booking & Ticketing: Handle domestic and international flight bookings, issue tickets accurately using airline reservation systems and GDS platforms.

2. Amendments & Cancellations: Process rebooking, date changes, cancellations, and refunds as per airline and company policies.

3. Customer Support: Assist customers with flight-related queries over calls, emails, or chats, including fare details, baggage policies, seat selection, and special requests.

4. Fare Calculation & Comparison: Calculate accurate fares, apply discounts, compare flight options, and inform customers of the most economical and convenient choices.

5. GDS & Airline Portal Operations: Work on GDS platforms like Amadeus, Galileo, Sabre, or airline-specific portals to issue, modify, or cancel tickets.

6. PNR Management: Monitor and manage PNRs (Passenger Name Records), ensure timely ticketing, and follow up on waitlisted or unconfirmed bookings.

7. Coordination with Airlines & Vendors: Liaise with airlines, consolidators, and backend teams to resolve booking issues, seek fare waivers, or manage special service requests (SSRs).

8. Documentation & Reporting: Maintain booking records, transaction logs, and share MIS reports with supervisors or management as required.

9. Policy Adherence: Follow Airport Authority of India standards, airline fare rules, and company procedures to ensure accuracy and compliance in all transactions.

10. Team Collaboration: Coordinate with customer care, holiday, and sales teams to ensure smooth delivery of flight services.

Preferred Candidate Profile

1. Experience: 0 to 5 years of experience in air ticketing. Fresher’s with strong GDS training or travel domain knowledge are welcome.

2. Educational Qualification: Minimum 12th or a Graduate in any field. Certification in the Aviation industry is preferred.

3. Airline Policies: Understanding of airline fare rules, baggage policies, cancellation norms, and reissuance procedures.

4. Communication Skills: Fluent in Hindi and English. Ability to explain travel terms clearly and confidently to customers.

5. Customer Orientation: Polite, professional, and empathetic when handling customer concerns related to flight bookings.

6. Tech Proficiency: Comfortable with reservation systems, airline portals, email communication, and MS Excel for reports.

7. Detail-Oriented: High accuracy in fare calculations, PNR entries, and passenger data input.

8. Problem Solving: Ability to handle last-minute booking challenges, fare differences, and route changes with quick turnaround.

9. Flexibility: Willing to work in rotational shifts, weekends, and during peak travel seasons or emergencies.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Customer Care Officer job

1. What is the eligibility criteria to apply for this Customer Care Officer job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹32500 - ₹35500 per month that depends on your interview. It's a Full Time job in Jaipur.
3. How many working days are there for this Customer Care Officer job?
   Ans: This Customer Care Officer job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Officer job?
   Ans: No, there is no fee applicable for applying this Customer Care Officer job and during the employment with the company, i.e., EAGLE INSTITUTE OF MANAGEMENT.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Officer role?
   Ans: There is an immediate opening of 99 Customer Care Officer at EAGLE INSTITUTE OF MANAGEMENT
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Officer job?
   Ans: This Customer Care Officer job has Day Shift.